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BookMyFlowers Wrong Product Delivery And Non Refund Of Fund

Respected Sir/Mam, I had ordered a flower combo consisting of 12 roses, a cake, a greeting card and a teddy. The cake that I had ordered was a pinapple and the message on the cake was supposed to be "happy b\'day nibi". Instead the cake that reached was choco vanilla (The person who received the cake doesn\'t at all like chocolate flavors) and the messsage on the cake read "miss u lotst" which didn\'t make sense(It was supposed to be a b\'day cake). 
The message that I had written for the card was supposed to be inside the card, instead it was on the envelope. Moreover I had been trying to reach them on the only no. they had provided +91-9212255500 which was not getting connected from any mobile or landline. I never even received a message saying that my product will be delivered or not. 
The track my order also read "yet to be shipped." I have already dropped them several mails regarding refund of the cake atleast. But they are refusing to do so. I still want refund for my cake. Please consider Thanks
Submitted by: Nirav Davda