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BookMyFlowers Cake Ordered Was Cheap Quality

I had placed an order for cake from: Even though the address was listed clearly while ordering for fixed time delivery.10 Am -11 AM Cake was NOT delivered on time, it was delivered night 9 PM after continuous calling. Moreover, the cale was of cheap quality was not even able to cut it with knife. For 1250 Rs cake you dont expect such a terrible quality. 
Site: Product: Eggless Black forest 1kg Regular ORDER NUMBER OR-155891 Order placed on 24/01/2015 Amount Rs. 1, 249
Submitted by: bajaao