Mantrac improves service delivery through e-commerce


Mantrac Ghana, a sole authorised dealer in caterpillar products, has introduced an online Parts and Equipment Management Portal called "My Mantrac."

The portal is aimed at using e–commerce to enhance quality service delivery, faster parts ordering process, and helping customers to proactively monitor their CAT machines to avoid down time and operating cost.

These was made known in a statement signed by Mr Daniel A. Pabby, Head of Marketing and Strategic Planning, Mantrac, and copied to Ghana News Agency in Accra on Tuesday. The statement said the company is consistently looking at innovative ways of supporting and maximising customers’ investments.

According to the statement, the introduction of the online Parts and Equipment Management Portal is to consolidate their market leadership position, because research conducted by Mantrac indicated that spare parts availability is very high on the priority of their customers; causing them to stock not less than $25m worth of inventory with 94 per cent availability.

It said: “Customers now have the opportunity to order Cat spare parts, check availability and prices in two minutes on their smartphones, tablets or laptop from anywhere in the world.

Customers can also monitor all their Cat Fleet and know in real time and their exact location, fuel utilisation, working hours, and to also access up-to-date financial statements on purchases and payments to avoid future challenges by simply clicking a button.

It noted that the system is user friendly and comes with necessary guidelines to help users walk through with ease after getting access and has the ability to help customers to review ‘online-order history’ and invoicing.

“The Customer Oriented Reporting System allows customers to generate several customised reports showing useful information such as Lead Time Report, Territorial Availability and many more.


“The initiative is built on making service delivery more efficient, interactive and effective after sales support to our customers, all efforts is being made to reduce the waiting times for parts orders.

“It will help save time and money by significantly reducing clients’ equipment downtime and ownership cost and improving knowledge on equipment health,” the statement quoted the National Parts Sales Manager, Mr Felix Ofosu-Kontoh as saying.

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