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Flipkart Worst Customer Care Service/ Refund Policies

I have bought lenovo vibe k5 plus from flipkart d ated on 7th may 2016, 
From the day first its getting overheated, the temperature is constantly over 40 degree, when i raised a request to change it they refused by saying that they will not change it until temperature is not getting over 48.
 
Another problem with product is imei number is not getting validated on lenovo official website and still they are not changing it. I am under impression that this product is not genuine and its a fake one.
Submitted by: mohamed haris