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Flipkart /moto X Play Refund From Flipkart

Dear sir/madam
I heard about you a lot where in you protect the rights of consumer and help in getting proper resolution.
I have seen many cases solved in favor of consumers the reason i turned up to you for help.
 
I bought the moto x play phone from flipkart on cash on delivery basis for rs 16999/ against order no od305897949307047000. I received the handset on 8th may 2016. To my surprise i opened the phone it had signs of usage and i complained to flipkart that i received a used product in stead of brand new. I submitted them pics for the same and they agreed to replace the product.
 
I received the replacement on 13th may 2016 to my surprise the new hand set i received had again the signs of usage. I raised a complaint immediately of receipt of handset.
 the screen guard had bubbles and dust in it.
 there were stickers on top of other which generally does not happen in new handset.
 the box seal was not intact.
 
I have submitted the pics of the same to flipkart too. After repeated experience of getting used handset i asked for refund. For which the flipkart has taken my bank details 2 times.
 
After that flipkart remained mum and kept giving me new deadlines for resolution. After calling them 2 times a day every day and after and numerous mails yesterday i received a mail that my complaint for refund has been rejected by seller.
 
I feel cheated and look forward for your help.
If you need any further details kindly let me know so that i may submit the same.
Submitted by: DEEPIKA KANNAN