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Flipkart Got Only A Charger In The Box

I had purchased a samsung galaxy j7 from flipkart. And i recieved it on17 may but i got an charger or an airtel 4g simcard in the product box only when i have done a complaint in customer care they are replying same again and again plz help me give me my money back they are replying
Reference to order id: od206015214874410000 
Hello lokesh, 
We are writing to you about your recent order for the samsung galaxy j7. We’d like to inform you that your request for a refund of the missing item has been disapproved as our courier partner has confirmed delivery of the item to hariom with the product being intact.
We are concerned and would like to better understand the issue you are facing, so that we can help. We look forward to hearing from you, please drop us an email and we\'ll be happy to assist.
Bhupendra gonnade
Flipkart customer support
They are replying same again and again plz help me here
My order details are 
Comprasslp has shipped 1 item in your order od206015214874410000
You will receive your shipment by tuesday, may 17, 2016
The shipment was sent through: ekart logistics
Shipment tracking id: fmpc0118850138
Track your shipment
Tracking id may take up to 24 hours to get activated.
The following item has been shipped:
Seller: comprasslp 
Samsung galaxy j7
Item price
Rs. 14249.00
Rs. 14249.00
Delivery by tuesday, may 17, 2016
Amount paid rs. 14249.00
The shipment was sent to:
Lokesh 9759297005
101 gali no. 1 near krishna inter college shivpuri vijaynagar bypass
Ghaziabad - 201009
Uttar pradesh
Submitted by: SRIRAM PAI