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Send My Gift No Product Delivered And No Refund Money

I ordered flower bunch for valentine day 14 Feb 2016.Order ID num is 145043141. Didn\'t receive the bunch also ... they playing with emotions. 
I keep sending out mail for refund my money. They said you will get in another 3 to 7 days still not yet received. I followed up by sending an email they didn\'t trust us and asked for the bank statement. I sent that also after that they gave reference Id and they asked me to check with bank people. This is highly nonsense .
Submitted by: Vipul Rege