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Ferns N Petal Poor Quality Of The Product

I had ordered one chocolate basket yesterday and it was in very bad quality what is showing it on the site. If a reputation organisation will do like that then it means they are loosing customer\'s faith. 
Order number : 19444745
Heart Shaped Chocolate Bouquet - Valentine Regular 
Order Date: 07/02/2016
very disappointed now with other goods which I had ordered. 
Also, I would like to tell Ferns N Petal that they should reimburse the amount. I am attaching the images for website\'s and good delivered.
Submitted by: AKSHAY KUMAR