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Comaplaint Against By Alile Banda

On 31st May I purchased Tescoma Space Line Gas Lighter on the website
Payment online was made through credit card VISA
Order No. of the transaction on website is 12450
Cost of the product : Rs. 299.00
Delivery Charges : Free


It is now fifteen days and I have not yet received the product despite payment being confirmed through the credit card.
In their emails and phone calls, the customer service has repeatedly said that the product will be delivered within two days, but so far it has not yet arrived.

Please tell me how I can get the product, or at least a full refund if the company has no intention of delivering the product. Please help.

Submitted by: alile banda