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Not Refunded After Complaint Of Order Being Billed To Wrong Address

At first order billed to wrong addressed. Despite complaint, refused to redirect to the correct address or to cancel the order and refund immediately. Said will be refunded only after I collect the product and send back which is not possible since I do not live in the address being shipped and hence cannot be liable for whatever happens to the product there. Seems like active defrauding going on there either by the company or a few employees. Would like to have all the amount refunded asap.

Submitted by: Akanksha Gupta