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Poor Service Of BasicsLife.com

i bought a trouser. it was costing Rs.1119/-, i applied a coupon and redeemed it for Rs.671/-. after few days they told me that the product is out of stock. for that they told me that they will give a coupon worth Rs.1119 and i can purchase some other product. when i surfed through the website, i didn\'t find any product of my choice. i mailed them explaining the situation and they told me that "coupon can\'t be refunded, please buy some product so that we can cancel the order and remit the balance." i ordered a product, now they won\'t reply to my emails, their customer care is always busy.i called them hundreds of times, but i got no reply. i can understand why they responded till i made a purchase and why not later. this is what happening actually.

Submitted by: asale kalenga