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No Exchange For The Wrong Product Sent

I ordered for Maybelline Eye studio Lasting Drama Gel eyeliner from on May 6,2013. The MRP of the product is Rs.425. The website offered a 2% discount and I paid Rs.416.50. I received the courier on May 11. But the product i got was not the one I ordered. the price of the product i received is Rs.410 . The eyeliner that I received is only black colour but the one I had ordered has both black and silver colour.
I have the receipt of the order. The product ID given in the receipt is MAB389. But now there seems to be no product listed under this ID in their website.
When I complained to the customer care of their website they said they will replace it.I have made more than 10 phone calls to them regarding this.
But till now there has been no response. The website promises replacement within thirty days and i have been literally begging to them for almost 2 months now.
The order no is #100005712.

Submitted by: asale kalenga