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Missing Product Late Delivery And Poor Response By Nykaa

Order no: 600321250
 
Date of order placement: 24 april 2016
 
Date of delivery: 29 april 2016
 
I have contacted the customer care and written to you several times. (Spoken to them 2 times and written to them 4 times) my order delivered to me (Late of course; the site says within 2 days) was incomplete. All the people in the customer care do is blame it all on the warehouse and politely slip away. Only four out of ten items were delivered to me. The items which were not received are as follows-
 
Rimmel lasting finish lipstick
 
Shades: 240 undressed
 
Rimmel glam\'eyes day 2 night mascara
 
Shades: 001 black
 
Rimmel eye brow pencil
 
Shades: 004 black brown
 
Organix brazilian keratin flat iron spray
 
Nivea water lily and oil shower gel
 
Free rimmel vinyl gloss voluptuously shiny lip gloss
 
I demand an immediate refund for the products not received. Their website is not responsive at all!!! From the day of delivery i have been trying to register a complaint on their website and it has been saying that there is some problem on this website and to try again later. A total of rs. 1876 has to be refunded to be refunded to my account. The free lip gloss you promised also did not come.
 
Submitted by: Aero Enterprises